Computer Services FAQs

Email (Gmail)

Where can I get help for my College of Mount Saint Vincent Gmail account?
Visit Google Apps Training

How do I access my Gmail account?
Visit https://mail.google.com/a/mountsaintvincent.edu and log in with your DolphiNet username and password. You can also use https://gmail.com (You must include @ mountsaintvincent.edu after your username in this link)

How do I change my password?
Please visit https://accounts.mountsaintvincent.edu and follow the instructions to change your password.

I don’t know/remember my password. What can I do?
Please visit the Computer Services Helpdesk in Founders Hall 414. Have your student ID ready and the staff will be able to reset your password.

How do I know if any of Google’s apps (including Gmail) are down?
Google has created an apps status page, which displays the real-time status of each one of Google’s web pages. Visit the page here.


Self-Service

How do I log into Self-Service?
Visit http://selfservice.mountsaintvincent.edu, click “Enter Secure Area,” and enter your User ID and PIN. Your User ID is the same as your campus ID, which can be found on your student ID card. Your PIN is your date of birth (mm/dd/yy), for instance, if your birthday is October 5, 1988, your password is 100588.

Where do I find my campus ID number?
Your User ID is the same as your campus ID, which can be found on your student ID card. If you have any questions about your campus ID and/or changing your PIN, please contact the Office of the Registrar within the Student Service Center located in Founders Hall 223.


Internet/Wi-Fi

How do I connect to the wireless network on campus?
Go to your computer wireless settings and select Dolphinet-Aruba or Dolphinet-Secure. If you select Dolpinet-Aruba, you must open the web browser to login to the network using your Dolphinet username and password. If you don’t use the web for more than 30 minutes, you would be asked to log in again. If you select Dolpinet-Secure, you need to log in using your Dolphinet username and password. Once it is saved, you would not need to do it again.

Please note: If you are using a Windows 7 computer, you can only use Dolphinet-Aruba at this time.

Where can I access wireless Internet on campus?
The College of Mount Saint Vincent is expanding wireless internet access across campus. Wi-Fi is currently available in the following locations:

  • All residence halls
  • The Elizabeth Seton Library
  • The Academic Resource Center (ARC)
  • Maloney Technology Center
  • Alumnae Pavilion Student Center
  • Maryvale Hall
  • Science Building classrooms
  • Founders Hall classrooms
  • Hudson Heights dining hall
  • Mag’s Kitchen
  • Pastorini dining room
  • Mastronardi A and B conference rooms
  • The President’s Reception and Board rooms
  • Smith Hall
  • The Fitness Center
  • Peter Jay Sharp Athletic and Recreation Center
  • Selected areas outside Founders Hall

How do I access wireless in these areas?

  1. Make sure your wireless card (internal or external) is enabled.
  2. Open your wireless network connections (located in the system tray in Windows and in the system preferences on an Apple computer).
  3. Look for the Dolphinet-Aruba or Dolphinet-Secure network and double click on the network that you would like to use. The Dolphinet-Secure network currently works best with Apple computers, while the Dolphinet-Aruba network works best with Windows 7 and Windows 8 computers.
  4. If you are connecting to Dolphinet-Aruba on an Apple computer, you should only have to save your login information once. You will not be asked to retype this information unless you change your DolphiNet password.
  5. If you are connecting to Dolphinet-Aruba, it will appear as an unsecured network. Communications are secured over this network in the next step.
  6. Open a web browser and it should redirect you to the Dolphinet-Aruba wireless page.
  7. Type your DolphiNet username and password in the login box. This is the same username and password that you use to access your CMSV Gmail account.
  8. You will be redirected to your web browser’s homepage and you are connected to the College’s Wi-Fi system.

What are the requirements for connecting to the Internet with an Ethernet cable in my dorm room?

  1. Ethernet Card
    You will need an Ethernet card, also called a Network Interface Card, to connect to the Internet in your dorm room. The Computer Services Department does not sell or provide Ethernet cards. If you are planning to buy a new computer, you should buy one with an Ethernet card already built in. We suggest buying warranty for at least 3 years.
  2. Cat 5 Network Cable
    The College’s No-Book Store sells various length network cables starting at $3.99.
  3. Computer Requirements
    • A Pentium class or Celeron processor
    • At least 64 MB of RAM
    • 200 megabytes of free space on your hard drive
    • Windows 98 or higher / MAC OS X

How do I connect my computer to the Internet with an Ethernet cable?

What do I need before getting started?
You will need a network cable (it should look like a regular phone cable, but thicker with larger connectors at its ends) and an Internet-enabled computer (i.e. one with a network outlet – the place you could plug that larger connector into). Network cables are available in the College’s No-Book Store.

I have a network cable and an Internet-enabled computer. What’s next?

  1. Before turning on your computer, you must connect one end of the cable to the network port on the wall in your room. In most cases, the computer port on the wall should have an “Internet” label right next to it.
  2. In rooms where there are three students, there may be a device that enables you to share the port among multiple computers. It is called a mini-switch. It should already be plugged into the correct outlet on the wall. All you have to do is plug your cable into an available port. There are 4 available ports and you can use any one of them. Please make sure not to remove the mini-switch at any time. This mini-switch belongs to the room.
  3. Connect the other end of your network cable to your computer. There is usually only one network outlet on most computers and it will be the only place that the cable will fit without breaking the cable or the computer.
  4. After your computer and the port are connected to each other through the network cable and in some cases, through the mini-switch, turn your computer on
  5. I have connected my computer to the port in my room with the network cable and it is on. What do I do next? Once your computer has been powered up, open up an Internet browser, such as Internet Explorer.
  6. You should be automatically directed to the Online Network Registration page. If your browser does not redirect you there, type “netreg.mountsaintvincent.edu” into the address field and press enter.
  7. Enter your DolphiNet username and password and click the “Accept” button. This is the same username and password that you use for accessing your CMSV Gmail account. Do not include “@mountsaintvincent.edu” with your username.
  8. Your computer will be inspected to ensure that it is patched and safe from some common threats that might affect you and others who share the network in the Mount Community. If the process finds something that needs fixing, it will direct you to the appropriate Internet resources and allow you access to them.
  9. I rebooted my computer. Now what do I do? You should now be able to browse the Internet since you have completed the necessary steps to register your computer on our system. This process should only happen once a semester.
  10. Please contact the Computer Services Helpdesk if you are still unable to connect to the Internet. You can also try the steps in the question below.

Why can’t I access the Internet via an Ethernet cable in my dorm room?

  1. Your cable may have a loose connection. Please verify that the cable is properly plugged into the computer and the port on the wall. You should unplug it and then re-plug it in just to be sure.
  2. You may have connected your Internet cable in the wrong port of your jack. Please make sure that you have plugged it into the jack that connects you to the internet and not a telephone. Most computer network jacks are labeled with “Internet” or a picture of a computer.
  3. You may be using the wrong cable. To connect to the Internet, you must connect an Ethernet cable to your Ethernet port on your computer. A telephone cable will not connect you to the internet with that port.
  4. Your cable may be bad. You may need to replace your cable with a new one. You can test this by borrowing a friend’s Ethernet cable and plugging it from your computer to you internet port. If using your friend’s cable allows you to access the Internet, then you need to replace your internet cable.
  5. You may not have registered your computer to access the Internet. You can register by visiting http://netreg.mountsaintvincent.edu. Use your CMSV Gmail username and password.
  6. Your computer may have Spyware that is blocking you from getting on the internet. Please use the anti-spyware tools available on the Computer Recommendations and Free Downloads page to remove spyware.
  7. You may have an invalid IP address. To verify this, click Start, and go to Run. In the open field, type in “CMD” and hit enter. You should see a black box that says “Microsoft Windows” with the version it runs on. Then, type in “ipconfig” and hit enter on your keyboard. Please pay attention to the IP address field. It may help determine a great deal of information about the status of your internet connection.

If you see the “media state disconnected” error, your computer is unable to establish an internet connection on the College’s network. Please contact the Computer Services Helpdesk at (718) 405-3340 to receive assistance from the Computer Services Department. If you receive an IP address that begins with any of the digits below, then your computer has not been registered. Please refer to step 3 of the list above to resolve this issue:

192.168.148

192.168.149

192.168.150

192.168.151

192.168.152

192.168.153

If you see an IP address that begins with “63.247″ your computer has already been registered and is receiving a proper Internet address from the College of Mount Saint Vincent. If you cannot access the Internet with this address or do not see any of the above-mentioned addresses, please contact the Computer Services Helpdesk for further assistance.

  • Another problem may be that your jack is defective. If this is the case, you should call the Computer Services Helpdesk at (718) 405-3340 and inform them that you have tried all of these steps, but you are still unable to access the Internet. A Computer Services technician will look at the jack in your room and determine the appropriate steps to restore your Internet connection.

I can’t connect to the Internet with my Playstation 3 and 4. How do I do that?
To connect a game console to the College’s Wi-Fi network, you need to register the console’s MAC Address with our network. Please follow the following steps to register it:

  • Select Settings on the systems Home Menu.
  • Navigate down and select System Settings.
  • Select System Information. Here, you will find your MAC address. Be sure to note the entire code, including colons.
  • Email Helpdesk at helpdesk@mountsaintvincent.edu with your name, room number, phone number, and MAC Address retrieved from system network.

I can’t connect to the Internet with my Xbox 360 and Xbox One. How do I do that?
To connect a game console to the College’s Wi-Fi network, you need to register the console’s MAC Address with our network. Please follow the following steps to register it:

  • Select System Settings.
  • Select Network Settings.
  • Connect to a network that isn’t using a MAC Address filter. Use any network temporarily if you have to. If you don’t connect to a network of some kind, the MAC Address will not display.
  • Go back into your network and select Configure Network.
  • Select the Additional Settings tab.
  • Bring down your cursor on Advanced Settings, Host Name, Alternate MAC Address and select it. The MAC Address for your Xbox is displayed on the left side of the screen in a format like 12AB34CD56EF. Select Done when you’re finished.
  • Email Helpdesk at helpdesk@mountsaintvincent.edu with your name, room number, phone number, and MAC Address retrieved from Xbox.

I can’t connect to the Internet with my Nintendo Wii and Nintendo Wii U. How do I do that?
To connect a Nintendo Wii to the College’s network, you would need to purchase a LAN adapter to connect it via an Ethernet Cable.

  • Email the Computer Services Helpdesk at helpdesk@mountsaintvincent.edu with your name, room number, phone number, and MAC Address for this LAN adapter.

How can I connect My Google Chromecast to the College network?
Google Chromecasts currently do not work on the College network. The reason for this is that Chromecast does not support the College of Mount Saint Vincent’s network authentication methods. We are hopeful that this issue will be addressed in Chromecast’s next firmware release.


PaperCut Print Management System

How do I know how much money I have available for printing on my account?

  1. To check your available printing balance, you must first log into your My Card account at https://mycard.mountsaintvincent.edu using your DolphiNet username and password.
  2. You then need to click on the Financial Status link on the left menu.
  3. Place a check mark next to the Financial Data field and click “Submit.”
  4. Your available funds for print jobs will be listed in the Amount section for printing.

Please note: Once you use up all of the funds in your Printing bucket, all subsequent print jobs will deduct the amounts used from the My Dollars bucket.

How can I see what print jobs I have been charged for?

  • To view your print job history, you must log into the PaperCut Print Management System at http://papercut.mountsaintvincent.edu with your DolphiNet username and password.
  • On the left menu, click on the Recent Print Jobs.
  • You will then see a listing of all of the print jobs that you have been charged for.

My account has been charged for a print job that never printed. How do I request a refund?

  • You must log into the PaperCut Print Management System at http://papercut.mountsaintvincent.edu with your DolphiNet username and password.
  • On the left menu, click on the Recent Print Jobs.
  • You will then see a listing of all of the print jobs that you have been charged for.
  • On the print job list, find the job for which you would like to request a refund. Under the Status field for that job, click the Request Refund.
  • You will see a form, which will ask you to indicate whether you are requesting a full refund or a partial amount. Then, in the Reason for Request field, enter the reason for the request and click the “send” button.
  • Your selected print job will display a message that says Refund Pending. A Computer Services employee will review the request and decide whether or not to grant the request. It may take up to 24 hours for this refund request to be seen.
  • If the print job is refunded, you will see Refunded in the Status field.
  • Please contact the Computer Services Helpdesk if you have any questions about this process.

I have run out of available funds for printing. How do I replenish my amount?

  • You will need to add funds to your My Dollars bucket. In order to do so, you must first log into your My Card account at https://mycard.mountsaintvincent.edu using your DolphiNet username and password.
  • You then need to click on the Add Funds link on the left menu.
  • In the E-mail field, please insert your DolphiNet e-mail address. Then, in the Deposit field, please enter the amount of money that you wish to add to your My Dollars bucket. Any information entered into the Deposit Note field is optional (it can be used to describe what you are uploading funds for). Then click “Submit.”
  • You will see a message asking whether you are sure to proceed. Please click “OK” to proceed to the next page.
  • You will then see a “Process Payment Card” form. Please enter your Credit Card information in the appropriate fields. Also, make sure to read the terms of the Privacy Policy and then click on the check box next to the “I have read and agree to the above terms” field. Then click on the “Next” link.
  • On the following screen, click on the Finish link. This will add the funds to your My Dollars bucket.

Do my available printing funds carry over from semester to semester?
Each student will receive a “Print Grant” of a dollar amount representing the cost of 30 black and white pages of printing per credit hour per semester. This would give a full time student about 450 pages per semester. Any credit would be cleared at the end of each semester and a new “grant” applied.

Why is my ID card not working when I try to make a copy at a copy machine?
You will need to use your College of Mount Saint Vincent ID card in order to access the Konica Minolta copiers on campus. The first time that you access the copier, you will need to input your DolphiNet username and password on the copier’s interface screen and then hold your ID card near the attached proximity card reader. This will “pair up” your ID card with your DolphiNet username and password for use at all Konica Minolta devices on campus. If you have any questions, please contact the Computer Services Help Desk.

What does my printing balance at the computer lab represent?  Why does my printing balance change so often?
When you log into a computer lab on campus, you will see a PaperCut balance window on the top right of your screen. The balance shown in this window is a combination of the Printing dollars that you are given every semester plus the My Dollars balance on your account.

The My Dollars account is an account that can be used at the College’s No-book Store or the College’s outside vendors using your College’s ID card. The funds available in that account can also be used for printing if there is no money your Printing bucket. Your MyDollars funds can also be used at our Campus Dining Halls if you have run out Dolphin Dollars as well.

As you make a purchase at these locations using your College ID card, your balance will reflect the changes since your My Dollars amount is included the balance shown in the PaperCut box.

In some cases, if you see a $0.00 balance in the PaperCut balance box, this may mean that you have a financial hold on your account. You will need to check with the Office of Student Accounts to find out the issue that is causing this hold. You will not be able to print or see your available balances for printing until this hold is removed.

If you need to add more money to your My Dollars account, please visit https://mycard.mountsaintvincent.edu.


Blackboard

How do I access Blackboard?

  • To access Blackboard course from from the Fall 2015 to current semesters, visit http://blackboard.mountsaintvincent.edu.
  • To access courses for the Summer 2015 semester, visit http://bbsummer.mountsaintvincent.edu
  • To access courses prior to Summer 2015 , visit http://bb-legacy.mountsaintvincent.edu/
  • When you get to the page, click on the User Login button.
  • The next page will ask you for your username and password.
  • Your Blackboard username and password is the same as your DolphiNet username and password (without the @mountsaintvincent.edu).
  • If you cannot log into Blackboard, please contact the Computer Services Helpdesk.

How do I make my Blackboard course available to students? 

  • Log into your Blackboard course
  • Click on Customization on the left menu
  • Click on Properties
  • Under the Set Availability section, click on Yes and then scroll down to click submit

How do I export courses from the previous version of Blackboard?

  • Log into the previous version of Blackboard: http://bb-legacy.mountsaintvincent.edu/
  • Click on the course that you would like to export from
  • Click on Control Panel on the left menu
  • Click on Export Course
  • Click on the Export link on the upper right hand corner of the page
  • Select the content that you would like to export by placing a check box next to it
  • Hit the Submit button
  • Your file will then be queued in the system. This process may take a few minutes to update.  You will receive an email when the process of creating the package is complete
  • Once the file has been processed, click on the Export Course link in the Control Panel again. You should see a link to a file that contains your exported materials
  • Click on the file and save it to your computer
  • Log out of the previous version of Blackboard
  • Log into the new version of Blackboard: https://blackboard.mountsaintvincent.edu/
  • Click on the course that you would like to export the content into
  • Click on Packages and Utilities on the left menu
  • Click on Import Packages / View Logs
  • Click on the Import Package link located on the upper left of the screen
  • Under the Select a Package section, click on Browse My Computer and select the file that you previously saved as an import
  • Under the Select Course Materials section, click on all of the areas that you would like to import into your course
  • Click Submit

What happened to the Digital Dropbox?

The Digital Dropbox is no longer available in the current version of Blackboard.  Instead, professors can create individual assignments that allow for student file submission.  T create this type of assignment in Blackboard, you would need to click on the Assesment link within the content area where you would want the assignment to appear.  Then you would click on Assignment.

Professors can then type in the assignment details and the number of points that the assignment should be worth.   The submission details can also be changed here.

To grade this assignment, professors will need to go the Grade Center.  If a student has submitted material for that assignment, an exclamation point will be present.  By clicking on the arrow to the right of this exclamation point, professors can view other options.  By clicking on View Grade Details and then Open attempt, the professor will be able to see the student’s assignment information.  Under #3 (Review Current Attempt), the file  will be attached.  Professors can then click on the file to view it.


Email Distributions

I am a student at the College of Mount Saint Vincent. How do I send a mass email to members of the College community? 

  • Students who are part of College of Mount Saint Vincent Clubs and Organizations can send email distribution messages. Please send your message to studentactivities@mountsaintvincent.edu for approval. All e-mail distributions sent from students MUST BE APPROVED by the Office of Student Activities prior to distribution.
  • The body of the message should state who the email should be sent to, why you are sending it, and a number where you can be reached.
  • Messages can be sent to the following groups:
All Student Employees All Employees All Staff
All Administrators All Senior Administrators All Faculty
All Full-Time Faculty All Adjuncts ELS Employees
The Sisters of Charity
  • If The Student Activities department approves the message, then it will be sent to Computer Services. They will be able to distribute the message to the proper recipients.

I am an employee of the College of Mount Saint Vincent. How do I send out a mass email to members of the College community?

  • You will need to send the mass email request to emaildistribution@mountsaintvincent.edu
  • The body of the message should state who the email should be sent to, why you are sending it, and a number where you can be reached
  • Messages can be sent to the following groups:
All Student Employees All Employees All Staff
All Administrators All Senior Administrators All Faculty
All Full-Time Faculty All Adjuncts ELS Employees
The Sisters of Charity

Once the email is sent, it will be sent to various members of the Computer Services Department, who will distribute it to the requested recipients.


Passwords

What kinds of passwords should I use to minimize unauthorized access to my information?
It is extremely important to create effective passwords for any service. The password should be something that cannot be easily identified. Using your birthday or name is simply too easy to guess and can lead to unauthorized access to your devices or accounts. A good password should contain at least eight characters, and using a combination of upper and lowercase letters and numerical digits. To ensure the security of the information on your computer, please do not provide your passwords to anyone.


Spyware

What do I do if I have spyware on my computer?

  • If you have spyware on your computer, you should download an anti-spyware program and an anti-virus program. The computer services section of Mount Saint Vincent website provides links to helpful programs that will allow you to fix these issues.
  • Please visit the Computer Recommendations and Free Downloads page to access the free software


Telephone

How can I access a quick reference guide for AVAYA IP phones?
Please read the Quick Reference Guide AVAYA IP Phones instructions.

How can I access my voice mail account?
Please read the How Can I access My Voice Mail Account instructions.


Cable TV

What do I do if my Cable TV does not work?
The Department of Communication at the College of Mount Saint Vincent assists students with cable TV issues. If your cable TV setup or connection is not working, please call (718) 405-3450 or email at communications@mountsaintvincent.edu.


VPN

I have been given access to the College of Mount Saint Vincent’s VPN.  How do I connect to it from a Windows XP computer?
View the instructions for connecting to the College of Mount Saint Vincent VPN.

I have been given access to the College of Mount Saint Vincent’s VPN. How do I connect to it from a Windows 7 computer?
View the instructions for connecting to the College of Mount Saint Vincent VPN on Windows 7.

I have been given access to the College of Mount Saint Vincent’s VPN. How do I connect to it from a Windows 8 computer?
View  the instructions for connecting to the College of Mount Saint Vincent VPN on Windows 8.

I have been given access to the College of Mount Saint Vincent’s VPN. How do I connect to it from a MAC computer?
View the instructions for connecting to the College of Mount Saint Vincent VPN on a MAC.


Training

Where can I access a Tutorial for Office 2013 Products? (Word, Excel, Access, PowerPoint, etc.)
Click here to access a tutorial for Microsoft Office 2013 products.

Where can I access a Tutorial for Office 2010 Products? (Word, Excel, Access, PowerPoint, etc.)
Click here to access a tutorial for Microsoft Office 2010 products.


Lecture Capture Tools

I am a professor at the College of Mount Saint Vincent, where can I access free lecture capture software?
The following software tools can be used to record lectures on a computer: